Steps to resolve missing messages in reports and the required information when contacting support

If messages are not appearing in your outgoing reports, verify the method you’re using to send them and ensure the configuration is correct.

• Email to SMS: Confirm your Email to SMS setup is correct. See How to Set Up Email to SMS in CXT.
• HTTP API: Confirm your HTTP API configuration matches our specifications. See the HTTP API Documentation.
• SOAP API: Confirm your SOAP API configuration is correct. See the SOAP API Documentation.
• REST API: Confirm your REST API setup is correct. See the REST API Documentation.
• SMPP: Confirm your SMPP configuration is correct. See the SMPP Documentation

If the issue persists, please open a support ticket and include:

• CLiX Account Username
• Sending method (Email to SMS, REST API, etc.)
• Recent sample phone numbers not appearing in reports
• API Username/Key (if sending via API)
• Sender email address (if using Email to SMS)