How to opt in a phone number that was previously opted out
1. Select ‘Send Messages’ on the left‑hand side of the CXT menu, then click ‘Opt‑Outs’.
2. Under ‘Opted Out Contacts’, you can search for the contact you want to opt in by the date they opted out or by their mobile number. This will display contacts who were opted out manually or who replied with ‘STOP’.
3. Click the ‘Opt in’ button next to the number of the contact you wish to re‑enable.