What Are Billing Discrepancies?
Billing discrepancies occur when there are inconsistencies or errors in your billing statement, such as incorrect charges or missing credits.

Common Billing Discrepancies:

• Incorrect Charges: Charges that do not match the agreed-upon rates or services.
• Double Billing: Charges that appear more than once on the statement.
• Missing Credits: Credits or discounts that were not applied correctly.

Steps to Address Discrepancies:

• Review the Statement: Identify and document the discrepancies.
• Gather Supporting Documents: Collect relevant documents or receipts that support your case.
• Contact Customer Support: Reach out to customer service to report the discrepancy and provide evidence.

Tips for Resolving Billing Issues:

• Be Specific: Clearly describe the issue and provide details.
• Follow Up: Ensure the issue is resolved by checking subsequent billing statements.
• Escalate if Needed: If the issue persists, escalate it to higher-level support or a billing manager.